Parent Support Hub

We are here to help

Do you have concerns about your child’s use of substances? You’re not alone. Many other families have been through this – they have faced or are facing similar challenges.

The Parent Support Hub is safe virtual space for parents, guardians and families to get guidance and support. This free service is available 24/7 for anyone who is concerned about the use of substances by a young person in their life.

Phone in or use the chat line to speak directly with a Care Representative.

Call 1 866 381-1511 or

Get support when you need it the most

Whether you want to help a young person prevent problematic substance use, help them address their regular substance use, or support their efforts to overcome problematic substance use, we are here to guide you through the information and resources designed to support your specific questions and refer you to a Mental Health Professional for family or individual counselling.

The Parent Support Hub gives you immediate access to:

  • Care representatives who are available 24/7 to answer questions/concerns about youth substance use and provide direction to relevant resources.
  • When necessary, urgent cases can be referred to a mental health professional for short term counselling support.

Trained Care Representatives are available to listen to your concerns, challenges, and problems and can propose a course of action along with a list of helpful resources specific to your situation. 

If you need more tangible support, or are facing an urgent situation with your child’s drug use, we can help you access a Mental Health Counsellor to provide support and guide you with suggestions and solutions that best respond to your immediate needs – together with your child or individually.

Please browse through our Privacy Policy for any questions about this service.

The Parent Support Hub is powered by TELUS Health and is a 24/7 free service available for people across Canada.

Parent Support Hub promotional material

Click on any image to download a Parent Support Hub poster for your office, school or health unit.

Parent Support Hub Survey - EN

Parent Support Hub Survey

We rely on your comments and feedback to help us keep this service relevant and impactful for parents and caregivers. Thank you for taking this short survey!

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